Navigation Program

Navigating a child’s cancer treatment can be complicated and frightening. When kids and their families travel to New York for care from far away, they can quickly find themselves lost in a whirlwind of appointments and new information — all while trying to process the fear and sadness that come with the diagnosis. Suddenly in uncharted territory and an unfamiliar city, their lives are turned upside-down.

Our navigation program warmly welcomes first-time visitors to New York. We start by giving them a personalized welcome and gift bag when they arrive. Families may receive toiletries, snacks, maps of the neighborhood, museum passes, a personal medical journal, a blanket, and age-appropriate gifts for each child. These simple items go a long way toward helping them feel at home. A Ronald McDonald House host provides orientation and a tour of the House, and an escort and complimentary transportation to their first doctor’s appointment.

Our goal is to help RMH-NY families acclimate. Our concierge-like services help them focus on what’s most important: their child’s health.

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Bedside Support Program

Bedside Support Program

When a child is hospitalized, we deliver a service to provide logistical and navigational help, additional comfort measures, and a listening ear.
Learn MoreBedside Support Program
Bereavement Program

Bereavement Program

Grief can feel isolating and overwhelming. We’re here to help bereaved parents and family members with sensitivity and compassion.
Learn MoreBereavement Program
Family Resource Nights

Family Resource Nights

A night for families to meet with representatives from legal, financial, emotional support, and cultural organizations in New York.
Learn MoreFamily Resource Nights
Support Groups

Support Groups

Support Groups (offered in English and Spanish) meet in the Wellness Center. One-on-one emotional support is available daily, weekly, or as needed to help families address their psychosocial needs.
Learn MoreSupport Groups
Transportation

Transportation

We provide complimentary transportation for guests with scheduled medical appointments at our partnering hospital locations.
Learn MoreTransportation