We have virtualized our Caregiver Support Group (CSG) meetings in response to COVID-19. Our CSG meeting provides a place to:

• Stay connected
• Share feelings confidentially
• Meet new people & make new friends!
• Receive help navigating a child's medical crisis
• Learn from others who have walked a similar path

For more information or to sign up, please visit here on our Virtual Programs page.

Our support services are to ensure families receive individualized care throughout their journey at RMH-NY. Our support offerings provide caregiver support on an individual and group level to provide emotional support and to be a connector for our families to external and internal resources. Alongside our Child Life specialist, we offer Sibling Support Group on a weekly basis. The goal of this program is for the siblings of patients to receive extra support during their stay at the house through fun activities.

Additionally, we are able to connect RMH-NY families to resources through our Resource Library and Family Resource Nights. Our team has a diverse library of brochures, books, and informational packets surrounding financial, medical, and supportive resources within New York City and country-wide.

RMH-NY has created an easier way for our families to receive information about their specific hospital system by making a “Hospital Navigation cards”. Within each card there will be a list of important services and contacts to help families connect to the services they need from patient representatives, translation services, and their Social Work teams. Email family@rmh-newyork.org for your hospital system's navigation card.

In addition, the Family Support team has a virtual Resource Library for our families to explore. Our Resource Nights are an opportunity for families to meet and connect with representatives from legal, financial, emotional support, cultural organizations and more.

Check out our Resource Library for more information!

Our inpatient program provides bedside services for hospitalized children and their families. As requested, we can provide caregivers a sense of support and advocacy at the hospital during checkup appointments, medical procedures, emergencies etc... Please note this program has been put on hold during COVID-19 however we continue to support the relationship between our families and their hospital teams.

Check out our Bedside Services page for more information.

The Bereavement Program at RMH-NY provides support and guidance to bereaved parents and family members following the death of a child. Our program provides emotional support, referral information, information about grief, and communication assistance needed between the hospital and families. We provide information for our families about what funeral services may look like within this time to help prepare and support any questions that come up. For more information, please email family@rmh-newyork.org.

Check out our Bereavement Program page for more information.

Laundry use is available by appointment only, please dial 0 to call the front desk to sign up for a time.

Appointment slots are as follows: 8AM – 2PM and 3PM – 9PM.

Your laundry room is located on your floor at one end of the hall, the other end is the trash room.

Detergent available upon request.

The trash and recycling room is located on your floor at one end of the hall, the other end is the laundry room.

Please place all trash down the trash chute built into the wall, Just pull on the handle to open the chute.

Recycling can be placed in the bin located in the room.

Additional trash bags are located in the room, if the room has run out of extra trash bags please dial 0 and inform the front desk.

There is a thermostat located in the room to control your room's temperature.

The windows can also be cracked opened. Press on the two clamps and push in the opposite direction to open the window.

Please do not turn the AC/Heat with the window open.

WiFi is available at the house!
The WiFi connection is named RMH-NY. Once selected please wait for the pop up and follow prompts for unlimited connection. For assistance, press the WiFi button on your room telephone button.

The TV has various channels, please check the guide for specifics. Channel 1 has house related information, memos and updates. Movies are free to rent (limit to 2 every 24 hours, when you start a movie it counts towards this limit even if you do not watch it). For assistance, press the TV button on your room telephone button.

The room phone is able to make free local and international calls, just dial "9-1" followed by the number you are trying to contact.

Dial 0 to contact the front desk.

If you are in need of anything or have any questions please contact the front desk.

The couch pulls out into a full size bed.

The room can be arranged however you'd like.

Please return the room to its original state upon check out.

Rooms with Tubs: To use the shower head pull the rim of the faucet down while the water is on.

Rooms without Tubs: To use the shower head just turn the handle.

Shower Chairs and Tub Stoppers are available, please dial 0 to request one from the front desk.

Towels, Sheets and Blankets are provided in the wrapped bag on the couch.

Please place them back in this bag upon check out.

If additional linens are needed please dial 0 to contact the front desk.

Toiletries such as toilet paper, toothbrushes, shampoo, baby diapers, etc. are available. Please contact the front desk.

We have an incredible community that supports our House and the families staying here in providing three meals a day, seven days a week!

When available, menu's for the day ahead can be located below on this page, the Family Dashboard on your room's TV and on the welcome screen in the main lobby.

All meals are packaged individually and delivered outside your room with a friendly knock by our team to let you know your food has arrived.

Breakfast serving starts at 9:00 AM

Lunch serving starts at 1:00 PM

Dinner serving starts at 6:30 PM

Taking part in our meal program is always optional and free of charge. All you have to do is complete your meal request form located on your door and let us know how many meals, when, and if you have any allergy concerns or dietary restrictions. It's that easy! You can always let us know if your plans change too, we are flexible and here to serve you!

Any leftover meals are located in the Community Fridge in 2nd Floor Dining Room, where you will also find snacks and the ice machine.

Coffee, hot water and a microwave are located in the main lobby for your use.

Our team is proud to announce our partnership with Ride Health to offer safe, efficient and complimentary rides to and from hospital visits. Families are now able to schedule their own rides with Ride Health 24/7.

For more information on this program, please contact our Family Support Services team at family@rmh-newyork.org.