At NYC Health + Hospitals/Elmhurst’s Neonatal Intensive Care Unit (NICU), where every beep from a machine holds weight, and each medical update tugs at the heartstrings of worried parents, one new mother, Natalie found herself navigating an emotional whirlwind. Her son, Marcellus, had been born prematurely and was fighting for his life. Caught in a storm of uncertainty and hope, Natalie discovered an unexpected sanctuary that would become her refuge—the Ronald McDonald Family Room at Elmhurst.

Reyna, a vibrant 15-year-old with a passion for art and tap dancing, found herself in the Pediatric unit at Elmhurst Hospital for a week-long stay following surgery. By her side was her dedicated mother, Gloria, a single parent working tirelessly to provide for her three children, one of whom is on the autism spectrum. Balancing two jobs and her responsibilities as a mother, Gloria embodies strength and resilience.

Viviana's recounting of their journey revealed a story of resilience and enduring love. Originating from Venezuela and currently residing in a shelter, they faced daily challenges. However, faced with adversity, the Ronald McDonald Family Room at Elmhurst served as a place of genuine comfort and true kindness toward the family. 

When I got admitted for my pregnancy for the arrival of my daughter, my fiancé would often come visit the family room and then come tell me about the room. At first nothing mattered but the health of my baby, until that one day my fiancé took me to visit the family room. I never looked back.