First-Time Family Navigation

mom and child at an outdoor event

Navigating a child’s cancer treatment can be complicated and frightening. When kids and their families travel to New York for care from far away, they can quickly find themselves lost in a whirlwind of appointments and new information — all while trying to process the fear and sadness that come with the diagnosis. Suddenly in uncharted territory and an unfamiliar city, their lives are turned upside-down.

Our navigation program warmly welcomes first-time visitors to New York. We start by giving them a personalized welcome and gift bag when they arrive. Families receive toiletries, snacks, maps of the neighborhood, museum passes, a personal medical journal, a blanket, and age-appropriate gifts for each child. These simple items go a long way toward helping them feel at home. A Ronald McDonald House host provides orientation and a tour of the House, and an escort and complimentary transportation to their first doctor’s appointment.

Our goal is to help panicked families acclimate. Some of them come from rural areas or have never visited a big city before. Our concierge-like services help them focus on what’s most important: their child’s health.