When a child is hospitalized, we deliver a service to provide logistical and navigational help, additional comfort measures, and a listening ear. This program is dependent on our current hospital partners visitor policies.
For more information on this program, please contact our Family Support Services team at family@rmh-newyork.org.
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The Bereavement Program at RMH-NY provides support and guidance to bereaved caregivers and family members before, during, and after the death of a child. While grief is a normal response to loss, it can feel isolating and overpowering at times. The program, provides the following services:
The Comfort Shawl program provides families with shawls after their child’s passing so our families know RMH-NY is still wrapping ourselves around them when they are not here. Comfort Shawls represent a sense of warmth, love, & security- a message we want to share with our families during a difficult time. When making shawls for our House, please keep in mind the following guidelines:
RMH-NY’s reflection garden is a space designed for people to find solace, connect with nature inside the city, and feel a sense of community with others who have experienced loss or are in a crisis.
The garden is located on the 7th floor to provide comfort, peace, and reflection. A safe place where children and families can contemplate their thoughts and emotions, grieve, remember, and honor their loved ones.
This reflection garden is open to families that are staying in the House now everyday from 8am - 6pm. You can access it from the 7th floor of the House
For more information on this program, please contact our Family Support Services team at family@rmh-newyork.org.
Navigating a child’s cancer treatment can be complicated and frightening. When kids and their families travel to New York for treatment far away from their home, they can quickly find themselves lost in a whirlwind of new information like new treatment plans, new doctor's names, changes in timelines— all of this in the middle of still processing the fear and sadness that come with the diagnosis. Suddenly in an unfamiliar city, life for families gets turned upside down.
We welcome first-time visitors to New York, but understand it can be overwhelming to maneuver around a brand new city. Our navigation program is one way that the House can say, "We are here to help you, so you can focus on them."
When you first arrive at the House on East 73rd and First Avenue, a member of our team will be there to assist with check-in and to take you on an initial tour of the House before getting you settled into your guestroom.
Ronald McDonald House New York houseguests receive complimentary transportation to and from their doctor's appointments and hospital visits for the duration of their stay. For further instruction around hospital transportation, please visit the Transportation Page of the website or ask the front desk if you have more questions. Our goal is to help RMH-NY families easily acclimate, so they can focus on what really matters.
Our team now offers Virtual Support Groups twice weekly where families in-house and at-home can come together to share information, insight, advice, and encouragement. This is an opportunity for caregivers to learn from others who face similar challenges.
To subscribe- we now have the option to subscribe to each individual group.
Now transportation to and from the hospital and provided by Ride Health. Families are only permitted to use this service for transportation to and from medical appointments. Pleases be ready to provide confirmation.
Additionally, complimentary transportation is provided to and from hospitals, Monday through Friday, from 6:45 a.m. to 8:30 p.m. through in-house van transportation.
Taxis, car services, and trains are also easily accessible. Many hospitals are within walking distance.
For more information on this program, please contact @Gabrielle Postiglione on the Family Support Team.