Coronavirus Update


DATE: 03/12/2020


DATE: 03/12/2020

How you keep families together while they fight cancer

Latest Status of Ronald McDonald House New York Programs and Services

Dear RMH-NY Community,

Together, with Ronald McDonald House Charities, our Hospital Partners, and in accordance with our local health and government authorities, Ronald McDonald House New York (RMH-NY) is implementing enhanced safety measures and operational processes to move our mission forward and begin to increase our capacity to serve families. While our House has remained open, there has been a number of programs and services paused including the accepting of new reservations.

As we enter the process of gradually reinstating our operations to full capacity through a phased approach, it is important to state the principles that have guided our decision-making and actions:

  • The health and well-being of children, families, staff and the communities in which we operate is our highest priority.
  • We continue to consult with medical, legal, and safety experts and Chapter leaders to determine the path forward.
  • We rely on science, facts, and information when making decisions – always with the best interest of our system and the people we serve at the forefront.
  • We are committed to continuous learning; we will evaluate and adjust as we learn and the situation evolves.
  • We will operate with accountability and transparency.
  • We are in this together, united in strength and a common mission.

At the instruction of RMHC Global, our healthcare partners, and city/state regulations, RMH-NY is implementing a 4 phased-approached to moving forward towards full-operation. While we advance into each new phase, the timeline will be dependent on our current health status within NYC and our House. Please see page 2 for a detailed chart outlining our phased approach.

As the plan and situation evolve, we will allow for time to continuously adapt our operation policies and most importantly ensuring the health and safety of our families and staff as the top priority for us as we continue to meet the challenges presented by COVID-19.


Throughout each phase, Ronald McDonald House New York will continue to provide updates regarding the status of our House, reservations, and current policies and procedures. As always, Ronald McDonald House New York relies on the support and generosity of our community.

If you are interested in supporting RMH-NY as we adapt to this ‘new norm’ of enhanced cleaning and safety protocols, virtual and digital programming, individually delivered meal services, and more, please email

Thank you to our community for your endless support and commitment to Ronald McDonald House New York and the families we serve. We are thinking of you and your family and can’t wait for the day we can welcome you through our doors again.


Due to public safety concerns related to COVID-19 and RMHC Global Guidelines, Ronald McDonald House New York is not taking any new reservations at this time. We will continue to update this message as new policies and procedures evolve and we receive guidance from our New York City and State Healthcare Partners.

However, we continue to serve families whose child’s battle against pediatric cancer has not stopped during this pandemic.

Services offered to families staying at Ronald McDonald House New York

  • Meal Delivery – Families are delivered 3 meals a day that are generously donated by our supporters. Meals are catered to address any dietary restrictions or religious needs and individually packaged for each person.
  • Programs To-Go Packages – Delivered 1x per week to family’s rooms and offer families a variety of fun and engaging games and activities that also enable families to follow along with our Digital Program Videos.
  • Wellness PackagesPackages that are catered to the caregiver to encourage healthy lifestyle options
  • Transportation Services - Available at the request of families when traveling to and from hospital appointments.
  • House Amenities – Laundry facilities, microwave, hygienic products, facial masks and additional support is available to families currently residing at Ronald McDonald House New York.
  • Individualized Support – One-on-one or group support services are offered through our Family Support Services. Additionally, we are doing weekly check-ins with families.

Additional Support Services for Families (in-house, at home, inpatient)

  • Virtual Support Groups – Online support groups led by our Child Life Specialist, Social Worker and Wellness Manager
  • Online Activities & Wellness Programs – Available on our YouTube page or for LIVE sessions we are able to offer workout classes, meditation, music therapy and more
  • Resource Navigation & Support – Family Support Services is offering needs-based resource navigation and support including connecting families with monetary resources for medical needs.
  • RMH-NY Community Group – A casual, Facebook-based support group that allows families to engage with each other and the community they rely on for support during this challenging time.

Ronald McDonald House New York Memo - June 29, 2020

Ronald McDonald House New York Memo – March 24, 2020

Ronald McDonald House New York Memo – March 15, 2020

Ronald McDonald House New York Memo – March 13, 2020