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Staff member with Ronald McDonald sitting on the bench

Current Openings

We are accepting resumes with cover letter for the following open positions at Ronald McDonald House New York:

Purpose/Role

The Director of Major Gifts advances the mission of Ronald McDonald House New York (RMHNY) by increasing the level of involvement and philanthropic commitment from individuals. This position will be responsible for the planning and implementation of programs, projects, and activities designed to seek, receive and administer significant charitable investment.

Essential Functions
Strategy and Fundraising
  • Implement a long-term major donor program that results in the solicitation and closing of 5, 6, and 7 figure gifts
  • Achieve fundraising goals by maintaining a portfolio of 200+ major donors, instituting a leadership giving society, creating opportunities for donor cultivation and stewardship, exploring planned giving opportunities and conducting prospect research
  • Expand number of individuals/families in the donor pipeline by reseraching potential donors, qualifying their capacity, and moving them through the cultivation to solicitation process
  • In coordination with RMHNY leadership, work with the RMHNY Board of Directors and individual staff members
    • Work one-on-one with board members to introduce new prospects to RMHNY
    • Develop key talking points to highlight various opportunities
    • Organize meetings/tours to cultivate additional interest
    • Assist in indentifying new RMHNY board members
  • Develop and monitor consistent mechanisms for reporting Major Gift Program results
    • Produce reports for senior leadership, benchmarking results, internally and externally
  • Assist in the day-to-day operations of RMHNY development program 
Leadership and Management 
  • Serve on the Executive Leadership Team of RMHNY
    • While the Director of Major Gifts will report to the Director of Development, she/he will play a key leadership role in the organization and will work closely with the President and Chief Executive Officer
  • Partner in the development of strategic plans and the establishment of goals and objectives for fundraising 
  • Establish financial goals and benchmarks; report progress to RMHNY leadership team and Board of Directors
  • Manage donor database of team of 2 employees
  • Stay abreast of philanthropy trends and issues affecting philanthropy in all established interest areas of Ronald McDonald House New York
  • Develop and assist in the implementation of programs to solicit philanthropic support from corporate sponsors and foundations
  • Work with all chapter staff to ensure that significant donors in assigned areas have multi-year solicitation, cultivation and stewardship plans at each event they attend
    Qualifications and Competencies
    • Minimum seven (7) years of development/fundraising experience, with proven track record soliciting and closing gifts in the expected range from individuals
    • Expertise in major gift fundraising methodologies
    • Strong track record of securing 5- and 6- gifts
    • Extensive knowledge and understanding of RaisersEdge Donor Database platform
    • Knowledge of philanthropy landscape and trends
    • Understanding of planned-giving modalities
    • Successful experience working with high-level board members and institutional leaders
    • Proven leadership abilities
    • Computer literacy and a commitment to maintaining integrity of a central database
    • Self-motivated strategic thinker with a proven record working independently and achieving results.
    • Ability to garner trust and confidence of senior staff, including program leaders, board members and donors
    • Polished professional presentation, excellent interpersonal skills, and strong organization and communication skills
    • Strong follow-through and attention to detail; proven ability to set and meet deadlines
    • Ability to work effectively under pressure with competing priorities 
    • (3) or more years of experience managing staff
    • BA/BS required
    Summary/Objective

    The Engineer works within the Operations Department maintaining the safety and upkeep of the House through daily repair tasks. The Engineer serves as the point of contact for all service requests, ensuring the House is in compliance with both federal and local regulations.  Day to day operations of the Engineer include maintaining quality control. 

    Roles/Responsiblities 
    Essential Functions: 
    • Responsible for maintaining the property in a safe, attractive, comfortable condition and in accordance with the House needs and local regulations 
    • Preventive maintenance, operation and repair of plumbing, mechanical and electrical equipment & systems
    • On call for emergency duty 24 hours a day
    Responsibilities:
    • Maintains a safe and secure environment in all areas of the House 
    • Trains staff on the use of equipment and supplies needed to do their job
    • Documents all incidents and reports any problems according to the policy and procedures manual
    • Prepares monthly reports on maintenance, scheduling, work orders
    • Serves on Fire Brigade and participates in fire drills and other on-site activities
    • Maintains inventory of tools, equipment, and supplies
    • Identifies and sets up standards (SOPs) for the building and how they will be met by daily, weekly, monthly and yearly scheduling
    • Ensures waste is disposed of according to House procedures and city agencies 
    • Makes decisions and takes actions to expedite the completion of ongoing projects and general housekeeping and maintenance of the House
    • Assists in set-up and clean-up of House events and activities (requires heavy lifting)
    • Uses and maintains mechanical equipment including HVAC, domestic water pumps, emergency generators, etc.
    • Ability to select and manage vendor relationships
    • Provides oversight for general contractors
    • Serves as a resource for families, guests, staff, volunteers, donors and other community members
    Qualifications & Competencies
    • Valid S-12 City-Wide Sprinkler Systems and S-13 City-Wide Standpipe System issued by FDNY or equivalent
    • Must have 5 years’ experience in building maintenance and engineering in a similar environment  including general plumbing, carpentry, and electrical work and HVAC (Heating Ventilation Air Conditioning), and painting
    • Must complete FDNY Fires Safety Director Course and attain certification within first year of employment
    • Working knowledge and understanding of electric (utility & emergency power) distributions systems, HVAC, cooling tower operation and all BMS operations
    • OSHA Safety knowledge and experience
    • Possess a high school diploma or equivalent
    • Strong communication skills: written, verbal and interpersonal
    • Team oriented personality, while also demonstrating initiative and independence
    • Multi-tasking and time management capabilities
    • Must be able to lift/push/pull/carry up to 50 pounds
    • Must be able to stand/walk/bend/climb for extended periods of time
    • Knowledge and understanding of CHP (Combine Heat & Power) plant preferred
    • Valid Driver’s License preferred
    • Bi-lingual a plus
    • Experience in a hospital or hotel a plus
    • Must be able to work some nights and weekends and be on-call 24 hours a day
    Summary/Objective

    The Receptionist are most often the first point of contact for families at Ronald McDonald House New York.  They work directly with the families to provide superb customer service while these families are in crisis.  An integral role in providing day-to-day support for the entire Operations Department including Housekeeping, Maintenance, Transportation and Family Support and other departments. A passionate contributor to the success of the House that strives to deliver a seamless circle of support to each family that enters the Ronald McDonald House New York.

    Roles/Responsiblities 
    Essential Functions: 
    • Perform receptionist duties: answer the phone, take messages and transfer calls, receive document and disperse all mail, packages and donations (in-kind and cash) as directed 
    • Use hospitality software (Opera) to perform check-ins and check-outs for families with reservations
    • Ensure all volunteers, donors or guests follow appropriate check-in procedures; address all questions or requests at the front desk
    • Maintain all logs, sign-up sheets, and current information for families and staff
    • Document all incidents and report any problems according to policy and procedures manual
    • Monitor the entrance and the coming/goings of all guests and greet all who enter the House to help insure safety and security
    • Maintains a pleasant demeanor at all times for families, guests, staff, volunteers, donors, and other community members
    Responsibilities:
    • Receive, document, and disperse all mail, packages, and donations (in-kind and cash) as directed
    • Maintain professional relationships with volunteers, vendors, neighbors, and community groups
    • Serve as a resource for families, guests, staff, volunteers, donors, and other community members

    Reception

    • Complete the daily shift wrap up report
    • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
    • Print all shift reports .i.e. arrivals, and housekeeping 
    • Maintain professional relationships, and serve as a resource with House Guests, volunteers, vendors, donors, neighbors, and community groups
    • Log all sign-up sheets into digital format (Cleaning sheets, Transportation Sheets, etc.) 
    • Coordinate transportation requests
    • Train volunteer greeters on shift tasks and responsibilities; support security guards as needed

    Guest Services

    • Perform check-in and check-out of guests
    • Review reservations for next day to confirm room types, and additional  guest requests
    • Update the Family Support Team regarding reservations, guest concerns or issues
    • Use all operation hospitality software for data input of guest information, facilities management, and all visitors identification programs
    • Load and unload materials being delivered and transported throughout the House (may require heavy lifting).  
    • Support other housekeeping and maintenance staff with various tasks when requested
    • Escort guests to medical waste area for proper disposal of soiled materials
    • Work with House security and volunteer greeters to secure the entrance and monitor the coming/goings of all guests and greet all who enter the House. 
    • Walk around the lobby to ensure all doors are closed and all spaces are empty and secure. 
    • Support all other departments with various activities and events (may include helping with set-up or breakdown of events)
    • Supervise volunteers as needed for various House operations projects and programs
    • Perform minor errands or requests for families and management 
    • Maintain all supply closets and keep inventory control records
    Qualifications & Competencies
    • High School Diploma or equivalent
    • Minimum of two (2) years’ experience in a guest facing role; previous hotel, hospital, special event or hospitality experience a plus
    • Experience with various computer software: Microsoft Office Suite, Opera or similar CRM software a plus
    • Ability to operate under pressure and to multi-task; ability to be flexible in a dynamic environment
    • Strong organizational and administrative skills
    • Strong written and verbal communication skills; positive and respectful interpersonal skills
    • Ability to remain professional yet compassionate when interacting with families in crisis
    • Hospitable demeanor when interacting with guests, donors, volunteers and community at-large
    • Team-oriented personality while also demonstrating initiative and independence
    • Experience working with children, people with disabilities or illness a plus
    • Bi-lingual a plus
    • Must work weekends and holidays; schedule subject to change

    Click here to apply to become a part of the Ronald McDonald House NY. Should you have any questions, please reach out to Meredith Lewando, Human Resources Coordinator, careers@rmh-newyork.org. Only complete applications will be considered.


    Internship Opportunities

    Ronald McDonald House New York is excited to welcome college students to our organization. Below is information on our internship programs which runs for 10 weeks, from June 3rd through August 9th. 

    Fall 2018/ Spring 2019 Positions

    Summary/Objective

    Working directly with the Volunteers Department, the volunteer intern will foster the relationships of the volunteers at Ronald McDonald House New York. The Volunteer Intern will be responsible for data management and researching volunteer trends and new directions in volunteer engagement. This position will be for a maximum of 20 hours per week, with flexibility based on the needs of school schedules.  

    Essential Functions
    • Accurate and efficient date collection and entry
    • Assist department personnel in assigned administrative, planning, organizational, technical, and professional tasks
    • Update records for volunteers and groups associated with Ronald McDonald House New York 
     Roles/Responsibilities 
    • Thoroughly carrying out oral and written instructions. 
    • Prioritizing and scheduling workload to ensure completion when faced with deadlines
    • Assist on various administrative tasks as needed 
      Qualifications and Competencies
        • Computer savvy, strong abilities with Microsoft Word, Excel, PowerPoint is a must 
        • Presentation/design skills are a plus
        • Leadership and coordination
        • Self-Managed and motivated
        • Team-oriented personality
        • Ability to operate under pressure and to multi-task
        • Strong oral and written communication skills

      Students currently enrolled in accredited Colleges and Universities. Preferably 2 years completed. 

      Ronald McDonald House New York will accept candidates in need of academic credit. This is an unpaid internship opportunity. 

      Summary/Objective

      The Programs Intern is the familiar face present in the Playroom to help ensure that the space is welcoming and clean for all families and guests while also being an advocate for the programs that are scheduled daily/weekly in the Playroom area. The Programs intern will be responsible for providing a fun, interactive and educational environment for their children and their families.

      Roles/Responsiblities
      • Promote the programs that take place in the Lower Level Lounge
      • Assist families who request games, videos and other locked items and maintain accountability records
      • Clean and maintain playroom, toys, cabinets, supplies and related items.  Maintain decorations of the playroom for special events
      • Work closely with the Senior Program Associates regarding daily Playroom activities
      • Collaborate with, and supervise, volunteers to host and execute daily/weekly programs in the Playroom
      • Plan and maintain records, flyers and sign-up sheets relate to the program assigned and place all information in the Opera System
      • Assist in conducting a survey prior to the end of programs to determine interest in other programs
      • Determine the usability of donated and used items
      • Provide support for children and teenagers experiencing emotional and social difficulties, by encouraging appropriate social interaction, thus developing coping skills and confidence 
      • Ensure that all guests who visit the Lower Level Lounge experience fun and joy

      Students currently enrolled in accredited Colleges and Universities. Preferably 2 years completed. 

      Ronald McDonald House New York will accept candidates in need of academic credit. This is an unpaid internship opportunity. 

      Summer 2019 Positions: Deadline to apply January 31st 2019

      • Operations Intern: The Operations Intern will work in various capacities within the Operations Department alongside the House Manager, Building Engineer and Family Support team to learn the inner workings of Ronald McDonald House New York, where we are continuously on a mission of keeping families close. The Operations interns will be responsible for various projects that will include research, data collection, project management. 
      •  
      • Graphic Design and Communications Intern: Supporting the Chief Branding and Communications Officer at Ronald McDonald House New York, the Graphic Design and Communications Intern will help inform the community about the organization’s role in “keeping families close” for families with children battling pediatric cancer. The Graphic Design and Communications intern will be responsible for building visibility for the organization through various platforms, creating content to be used for both print and digital distribution creating an archival system. The ideal candidate will have proficiency with Adobe Indesign, Illustrator, Photoshop, social media platforms, as well as knowledge of current social media tools, trends, and best practices. 
      •  
      • Development Intern: Supporting the Director of Development at Ronald McDonald House New York, the Development intern will support fundraising efforts by maintaining donor relationships, streamlining data collection and reconciliation, researching trends to diversify fundraising opportunities, completing correspondence and aiding for special events. The ideal candidate will have a proclivity for building and maintaining relationships. 
      •  
      • Programs Intern: Supporting both the Programs and Wellness teams of the Programs Department, working directly with children and families, the Programs Intern will aid in the supervision of “Great Day’s” , where kids with cancer get to just be kids taking part in arts and crafts, sports, activities such as fishing, swimming and kayaking. The Programs intern will be responsible for providing a fun, interactive and educational environment for their children and their families. 
      •  
      • Human Resources Intern: The Human Resources intern will work directly with the Human Resources Department on a variety of tasks which may include: administrative work, internal communications, employer branding, and recruiting strategies. 
      •  
      • Volunteers Intern: Working directly with the Volunteers Department, the volunteer intern will foster the relationships of the volunteers at Ronald McDonald House New York. The Volunteer Intern will be responsible for data management and researching volunteer trends and new directions in volunteer engagement.
      •  

      Internships are available only to students who have completed their second year of college.

      Click here to apply to become a Ronald McDonald House NY Summer Intern. Only complete applications will be considered. Applications are accepted beginning February 15th via email to careers@rmh-newyork.org

      Don't see what you are looking for but still want to make a difference? Check out our volunteer opportunities here.